Please join us for a very informative article from Don Death, CEO of Readiness Rounds, on how to improve your Hospital Consumer Assissment of Healthcare Providers and Systems scores (HCAHPS).
Improving Hospital Wayfinding to Boost HCAHPS Scores Article Includes:
- Why Patient Experience Matters
- Introducing SecureFlow by Readiness Rounds
- The Wayfinding Issue
- The SecureFlow Solution
- Evaluating Current Wayfinding Solutions
- Review of Current Wayfinding Challenges
- Leveraging Technology for Effective Wayfinding
- The Role of Human Assistance
Effective wayfinding is essential for creating a positive visitor experience in hospitals. Despite various attempts and numerous potential solutions, no single approach has definitively resolved wayfinding challenges. By addressing common issues and implementing a combination of physical, digital, and human-centered solutions, hospitals can significantly improve navigation for visitors. Investing in comprehensive wayfinding strategies not only enhances patient and visitor satisfaction but also improves operational efficiency and reduces the strain on hospital resources. This improved navigation has a direct impact on HCAHPS scores, as visitors; first impressions are positively transformed.
